Servicevoorwaarden

Art. S1 – Scope of Application

These terms and conditions of service apply to all service calls, maintenance work, repairs and technical assistance provided by Vermeulen, building technologies BV (BE0442642969), regardless of whether these services are provided on the basis of a service ticket, a telephone or digital request, a maintenance contract or an ad hoc service call. By requesting or having a service intervention carried out, the customer expressly agrees
to these terms and conditions.

Art. S2 – Formation of the agreement

The agreement is formed at the moment a service ticket is created or a service call is confirmed verbally, by telephone, by email or via a digital platform. These terms and conditions form an integral part of the agreement, even when they are sent as an attachment to the service ticket.

Art. S3 - Performance of the service

Interventions are carried out in accordance with best practice and on the basis of the information provided by the customer. Vermeulen cannot guarantee a specific result, but only an obligation to use reasonable means. Should additional work prove necessary, the customer will be notified as soon as possible.

Art. S4 – Rates and invoicing

Unless otherwise agreed, service call-outs are invoiced on a time-and-materials basis (hourly rate, travel, materials). A minimum charge of €150 applies per call-out. Travel costs and waiting times are also chargeable. All prices are exclusive of VAT. Invoicing must be carried out using the invoicing details provided in writing by Vermeulen, building technologies. If an invoice contains incorrect or incomplete details and must therefore be corrected or reissued, an administrative charge of €50 per reissue may be applied.

Art. S5 - Terms of payment

Invoices are payable within thirty (30) calendar days of the invoice date.
In the event of late payment, interest on arrears shall be payable by operation of law and without notice of default in accordance with Section 2 of the Late Payment Act (B2B). In addition, the outstanding amount shall be increased by a fixed compensation of ten per cent
(10%), with a minimum of EUR 150. Vermeulen reserves the right to suspend further services.

Art. S6 – Liability

Vermeulen’s liability is limited to the value of the invoiced service to which the damage relates. Vermeulen is not liable for indirect damage, consequential damage, loss of production, loss of data or damage
caused by existing installations or by third parties. The customer remains responsible for the safety and compliance of existing installations.

Art. S7 - Access and cooperation from the customer

The customer guarantees free and safe access to the installation, accurate and complete information and, where necessary, the presence of an authorised contact person.
If the performance of the service is prevented, delayed or rendered impossible by an act or omission on the part of the Customer, Vermeulen reserves the right to invoice the resulting waiting times and costs in full.

Art. S8 - Force majeure

Vermeulen cannot be held liable in the event of force majeure, including, but not limited to, material shortages, network failures, government measures, extreme weather conditions, and staff illness or unavailability.

Art. S9 - Retention of title

All materials supplied remain the property of Vermeulen until the invoice has been paid in full.

Art. S10 - Applicable law and competent court

These terms and conditions are governed exclusively by Belgian law.
In the event of a dispute, the courts of the district of Ghent shall have exclusive jurisdiction.

Art. S11 - Deviations

Deviations from these terms and conditions are only valid if they have been expressly agreed in writing.